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Your privacy is paramount. We never share your data with external entities. 

This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie NameCookie Description
FORM_KEYStores randomly generated key used to prevent forged requests.
PHPSESSIDYour session ID on the server.
GUEST-VIEWAllows guests to view and edit their orders.
PERSISTENT_SHOPPING_CARTA link to information about your cart and viewing history, if you have asked for this.
STFInformation on products you have emailed to friends.
STOREThe store view or language you have selected.
USER_ALLOWED_SAVE_COOKIEIndicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSIDFacilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGEFacilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATIONFacilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUTFacilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDSFacilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSIONFacilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARYFacilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSIONFacilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGEFacilitates translation of content to other languages.


Factorylux is a registered European Union trademark (number 014593149) of Urban Cottage Industries Ltd. Urban Cottage Industries Ltd and its directors, shareholders and employees are domiciled in the UK for corporation, income and capital gains tax.

Registered office: Greenhill Mills, Hebden Bridge, HX7 5QF.
Registered in England and Wales company number 07211785. VAT registration number: GB 988655736.

For enquiries about copyright, designs, patents, licensing and other intellectual property, please email:


These General Terms and Conditions (‘the General Conditions’) apply to all sales made by Urban Cottage Industries Ltd (UCI), whether trading as Urban Cottage Industries or Factorylux or otherwise. For the avoidance of doubt, these General Conditions apply to all sales, including:

– ‘consumer’ and ‘non-consumer’ sales, though differing provisions are made in relation to some matters; and

– sales made electronically (online, email, etc), or in person, or by any other means.

UCI reminds you (‘the Customer’) of its duty to supply goods which conform to the contract. Most importantly, the goods supplied must: correspond with their description; be of satisfactory quality (including fitness for purpose, appearance and finish, safety and durability); and correspond with any sample in terms of quality.

1. Application and Interpretation

1.1. Subject to clause 1.3, these General Conditions, the Customer’s order (but excluding any Customer terms and conditions) and UCI’s acceptance of the order constitute the entire agreement and understanding of the parties.

1.2. All sales contracts and these General Conditions are governed by and interpreted in accordance with English law and the parties submit to the exclusive jurisdiction of the English courts in relation to disputes.

1.3. For Customers to whom credit is extended (‘Account Customers’) and Customers who market and distribute UCI’s goods (‘Distributor Customers’), these General conditions only apply insofar as the applicable credit and/or distributor agreements do not make alternative provision.

2. Samples, Descriptions and Quotations

2.1. UCI retains title in all sample goods. Samples should be returned in the same condition they were received, fair wear and tear excepted. The Customer is responsible for loss or damage to samples from when they are received by the Customer to when they are received by UCI; unless UCI arranges return carriage when risk passes when the samples are collected from the Customer.

2.2. Descriptions, illustrations and particulars of weight, size and performance made or given by UCI in relation to goods are by way of general description and approximate only. They do not form part of the sales contract.

2.3. UCI reserves the right to change the specification of the goods:

2.3.1. to improve technical or other performance;

2.3.2. to comply with British, European or international standards;

2.3.3. where UCI’s suppliers change the specification of the components incorporated into the goods.

2.4. UCI reserves the right to change the specification without prior notification or public announcement.

2.5. Any typographical or other accidental error in any product description, illustration, particular, quotation, order acceptance, or other document shall be subject to correction without any liability on the part of the UCI.

2.6. Nothing in clauses 2.2 to 2.5 obliges the Customer to accept goods which do not reasonably conform to the sales contract.

2.7. Unless agreed in writing, all quotations issued by UCI are valid for a period of two months from the day on which the quotation was issued.

3. Orders, Prices and Payment

3.1. No order submitted by the Customer shall be deemed accepted by UCI unless and until confirmed in writing by UCI. UCI’s acceptance of the Customer’s order brings into existence a legally binding sales contract.

3.2. The price of goods are those applicable at the date of confirmation. All invoices are issued in pounds sterling (GBP) or Euros (EUR) and are payable in the currency in the invoice.

3.3. Agreed prices are based on the quantities ordered. UCI reserves the right to vary the price if the Customer does not take delivery of the quantity ordered or the contract is cancelled in relation to some of the goods under clauses 5 or 6 such as to reduce the quantity ordered.

3.4. UCI must receive payment of the whole of the price of the goods ordered before any goods are dispatched or made available for collection.

3.5. Where the goods are dispatched or collected without payment being received or where the payment is subject to chargeback or other recovery, time for payment is of the essence and UCI is entitled to bring an action for the price whether or not the title in the goods has passed.

3.6. In the event of late or non-payment, UCI has the right to charge interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

4. Cancellation Rights - UCI

4.1. UCI has the right to cancel the contract where:

4.1.1. one or more of the goods ordered was listed or quoted at an incorrect price due to a typographical, clerical or other accidental error;

4.1.2. UCI has insufficient stock to meet the order and obtaining or manufacturing the goods is not commercially reasonable given the delivery date required by the Customer; or

4.1.3. it is not commercially reasonable to arrange delivery to the Customer.

4.2. If UCI cancels the contract, it will notify the Customer in writing and refund all payments as soon as possible but in any event within seven days of the cancellation.

4.3. UCI is not obliged to offer or pay any compensation for consequential losses or disappointment suffered as a result of its cancelling of the contract.

5. Cancellation Rights - ‘Consumer’ Customers

5.1. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/2134) give a Customer who is a Consumer minimum rights in relation to cancellation. UCI extends the rights in the Regulations as follows:

5.1.1. the cancellation rights apply to on-premises and off-premises contracts as they apply to distance contracts; and

5.1.2. the cancellation period is extended such that the Customer must notify UCI within 28 days of receiving the goods.

5.2. The Customer is responsible for the costs of returning the goods and the risk of loss or damage to the goods until they are received by UCI.

5.3. UCI will refund all payments as soon as possible after the goods are received and in any event within seven days of their receipt. UCI will not impose any charge, whether for refund, handling, restocking or otherwise.

5.4. UCI may at its discretion accept the cancellation of the contract in relation to: used goods; goods made to the Customer’s specification; and returns notified outside the 28 day period in Clause 5.1.2.

6. Cancellation Rights - ‘non-Consumer’ Customers

6.1. Although the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/2134) do not apply to non-consumers, UCI may at its discretion (and subject to clause 6.3) accept the cancellation of the contract in relation to stock items and goods made to the Customer’s specification.

6.2. If UCI exercises its discretion to accept cancellation of the contract in relation to some or all of the goods, it may impose a reasonable charge to cover handling and re-stocking.

6.3. Since goods which incorporate Xicato light sources are specifically manufactured to the Customer’s specifications, the Customer has no right to cancel the sales contract in these goods.

7. Title, Risk, Carriage and Delivery

7.1. Title in the goods passes when payment in full is received for the goods or when the goods are manufactured to the Customer’s specifications, whichever is later.

7.2. Where UCI has agreed to arrange carriage:

7.2.1. goods for customers in the UK will be dispatched carriage paid;

7.2.2. goods for customers outside the UK will be subject to a charge for carriage;

7.2.3. UCI shall be entitled to determine the manner of carriage of the goods and make partial deliveries;

7.2.4. delivery is made and risk in the goods passes when the goods are received by the Customer or delivered in accordance with the Customer’s instructions.

7.3. Where UCI has not agreed to arrange carriage, the goods are supplied on an ex works basis and delivery is made and risk passes when the goods are collected by the Customer or its carrier.

7.4. Except where a later date is agreed, delivery will be made as soon as possible after payment is received. Delivery dates shall be treated as being approximate and UCI is not liable for any delay in delivery, provided that it uses commercially reasonable efforts to deliver the goods as agreed.

7.5. UCI reserves the right to charge for any special packaging, handling or delivery arrangements required by the Customer.

7.6. If the goods delivered are damaged, or incorrect goods are delivered, UCI shall have no liability to the Customer unless notified of the problem within seven days of delivery.

7.7. If the Customer notifies UCI of a problem in relation to damaged or incorrect goods and the problem is evidenced to the reasonable satisfaction of UCI, UCI’s only obligation at the Customer’s option will be:

7.7.1. to make good any shortage or non-delivery;

7.7.2. to replace or repair any goods that are damaged or defective; or

7.7.3. to refund to the Customer the amount paid for the relevant goods.

8. Export

8.1. Goods are supplied for export from the United Kingdom. UCI makes no representation and accepts no liability in relation to the export and import of the goods bought by the Customer.

8.2. The Customer is responsible for ensuring the products can be exported and imported in accordance with the Customer’s requirements. The Customer is responsible for obtaining and meeting the administrative requirements and financial cost in relation to permits, licences, duties, taxes etc.

9. Warranty

9.1. Subject to clauses 9.3 to 9.6, UCI warrants that at the date of delivery, the goods will be free from defects in material and workmanship for the relevant warranty period in clause 9.2.

9.2. The relevant warranty periods are:

9.2.1. for all goods except for light sources, two years;

9.2.2. for all non-Xicato and non-Optoga light sources, 50% of the rated life; or

9.2.3. for all Xicato light sources, a Colour Consistency and Lumen Maintenance warranty on the same terms to that offered by Xicato; or

9.3. The warranty does not apply to:

9.3.1. any defect resulting from a failure to follow UCI’s instructions or competent practice (including applicable local electrical safety standards and wiring regulations) in relation to storage, assembly, installation, maintenance or use;

9.3.2. any defect resulting from: excessive wear and tear, neglect, carelessness, accidental damage or similar;

9.3.3. any defect resulting from alteration, modification or attempted repair not authorised by UCI;

9.3.4. any defect resulting from exposure to abnormal environmental conditions, including: excessive heat or humidity, exposure to salt laden air, pressure washing or mechanical cleaning, improper exposure to cleaning products or other chemicals and solvents, etc.

9.3.5. goods which have damaged or removed serial numbers or identification labelling.

9.4. Customers wishing to make a warranty claim should notify UCI within seven days of the discovery of the defect. If UCI is notified of a claim by a Customer:

9.4.1. the Customer shall allow UCI reasonable opportunity to inspect and test the goods in situ under normal operating conditions;

9.4.2. where UCI requests that any goods be removed and returned, the Customer shall be liable for the costs of removing the goods and, subject to clause 9.5.2, the cost of returning of the goods;

9.5. Where UCI, having inspected the goods in situ or having had them returned, decides at its sole discretion that the warranty claim is valid:

9.5.1. UCI will at its sole discretion and without charge: repair the defective goods or provide replacement goods;

9.5.2. refund the Customer the reasonable costs of the return carriage of the goods and bear the costs of carriage to the Customer of the repaired or replacement goods;

9.5.3. UCI shall not be liable for the costs of installing repaired or replacement goods;

9.5.4. UCI shall not be liable for any other costs, including but not limited to costs caused by the removal or installation; loss of profits; loss of business, reputation or goodwill; and special, indirect or consequential loss or damage;

9.5.5. where the goods are repaired or replaced, the repaired or replaced goods shall as far as reasonably possible match the specification of the original goods;

9.6. No warranty is given as to whether or not the goods infringe any third party intellectual property rights.

10. Limitation of Liability and Remedies

10.1. The following sets out UCI’s liability to the Customer in respect of or in connection with the supply or any failure to supply goods under these General Conditions, whether in contract or tort, including negligence, and are the Customer’s sole remedies in respect of any act or default on the part of UCI.

10.2. UCI accepts liability for death or personal injury resulting from: its negligence; for any breach by it of the implied terms of the Sale of Goods Act 1979 or, for Consumers, the Consumer Rights Act 2015; for fraud or for fraudulent misrepresentation; and for any other liability which cannot be excluded by law.

10.3. UCI accepts liability for direct physical damage to the tangible property of the Customer to the extent that it is caused by the negligence of UCI, subject to the exclusions set out below up to a maximum limit of £2,000,000 in aggregate.

10.4. UCI does not accept liability for:

10.4.1. any loss of profits; loss of anticipated savings; loss of business, reputation or goodwill (even where these arise from a breach of these General Conditions); and

10.4.2. special, indirect or consequential loss or expenses, even if such loss or expense is foreseeable by or in the contemplation of UCI;

10.4.3. any claim made against the Customer by any other person.

10.5. Except as expressly stated in this Clause all conditions and warranties implied, statutory or otherwise are excluded to the maximum extent permitted by law.

10.6. Except as provided in Clauses 9 and 10.2 and 10.3, UCI’s total liability in respect of any one default will not exceed 300% of the total purchase price of all the goods in respect of which UCI is in default. If a number of defaults give rise to substantially the same loss or are attributable to the same or similar cause, then they will be regarded as giving rise to only one claim. UCI will be given a reasonable opportunity to remedy any default.

11. Breach

11.1. Without prejudice to any other right or remedy, a party not in breach will be entitled to consider the other party in breach and may promptly terminate any contract and/or suspend any further deliveries and bring an action for the price whether or not the title in the goods has passed if:

11.1.1. a party commits a material breach of the contract and fails to remedy the same within 14 days of receiving written notice to remedy from the other party (however, late payment requires no such notice for there to be such a breach); or

11.1.2. either party or its parent or subsidiary companies as defined in Part 38 of the Companies Act 2006 makes any voluntary arrangement with creditors or becomes subject to an administration order, or if an individual or firm, becomes bankrupt or, if a company, goes into liquidation (otherwise than for the purposes of amalgamation or reconstruction); or

11.1.3. a receiver or administrative receiver is appointed over, or an encumbrancer takes possession of any of a party’s property or assets or the property or assets of its parent or subsidiary companies or a party ceases trading or threatens to cease trading or any distress or execution is levied on a party, its goods or assets; or

11.1.4. a party has reasonable cause to believe that any of these events is about to occur to the other party.

12. General Matters

12.1. Neither party shall be liable to the other for any breach arising from events beyond the reasonable control of the other party or its sub-contractors or suppliers including but not limited to acts of God, war, riot, fire, strikes, terrorism, lock-outs or other forms of industrial action.

12.2. These General Conditions may not be amended, varied or modified except in writing signed by a duly authorised officer or representative of each of the parties.

12.3. Failure or delay by a party in enforcing or partially enforcing any provision of these General Conditions shall not be construed as a waiver of any of its rights under any contract.

12.4. If any provision of these General Conditions is found to be invalid or unenforceable in whole or in part, the validity of the other provisions and the remainder of the provision in question shall not be affected by that invalidity or unenforceability.

12.5. Any terms and conditions which by their nature extend beyond expiration or termination of these General Conditions shall survive and remain in effect.

12.6. These General Conditions are not intended to be for the benefit of, and shall not be enforceable by any person who is not named at the date which the order is placed, under the Contract (Rights of Third Parties) Act 1999 or otherwise and neither party can declare itself a trustee of the rights under it for the benefit of any third party.

12.7. Any other terms and conditions or provisions proposed by the Customer whether orally or in writing shall be of no effect and the acceptance of the order and supply of the goods by UCI shall not constitute acceptance of such terms and conditions or provisions.