How do I arrange a product presentation?
Book a quick 15 minutes discovery session from our website or get in touch today!
How long between ordering and delivery?
Lead time = production time + shipping time. Production can only begin once payment is received.
Every order is manufactured from start to finish at our own Yorkshire (UK) factory.If we have capacity and components are in stock, it could be as low as 1 week. If we’re not in that position, it could take up to 6 weeks.
95%+ of orders are OTIF ‘On Time In Full’. A small number of orders slip as a result of 3rd party suppliers or QC fails of components arriving into our own factory. You can check on the progress of your order anytime but we will always notify you of schedule changes at the earliest opportunity.Once we receive payment, we’ll contact you to discuss shipping options. Shipping time is dependent on destination + service selected.
Do you offer a lighting design service?
Hiring a successful independent lighting designer is the best guarantee for a great project.
We can refer you to designers with proven characteristics that are relevant to your project (location, cost, technical aspects, etc).
We understand this is not always a viable approach. Depending on the size, complexity and location of your project we can support you with lighting design advice and / or light calculations.
What is your Shipping policy?
Every week we ship multiple orders to projects all over the world. We can organise shipping for you or supply 'ex works' if you prefer to use your own carrier.
We offer 'out of the box' ETL / CE compliance certification for all of Europe and North America. CB + Japan is 'in process'. Other territories are available on request.
Can I return an item?
For more than 10 years we've lead the industry on circular economy. None of our sales employees are paid comission. Our mission is for you to buy less lighting equipment, not more.
We manufacture each order from start to finish to your exact specification. All designs and processes are optimised for reduced waste and environmental pollution.
We publish comprehensive design assets: BIM files, photometry, 3D files and photography. Physical samples are available on request.
We can accept returns, but a 'circular economy' charge is applied to cover dissassembly and component reprocessing before they return to our inventory.
We don't cover the cost of return shipping.We urge you to think carefully, ask questions and allow yourself enough time before making a purchase.'Draw twice, buy once'...